Refunds & Replacements

Last updated: 21.11.2025

Since we sell fresh food products, we do not accept returns once the packet is opened.

However, we happily offer replacements or refunds in the following situations:

✔ Damaged in transit

If your order arrives damaged, crushed, or unsealed.

✔ Wrong product received

If you receive a product different from what you ordered.

⏱ Timeframe to raise an issue

Please contact us within 24 hours of delivery with:

• Order number
• Photos/videos of the issue
• Description of the problem

❌ Cases where we cannot offer refunds

• Change of mind
• Taste preference
• Product stored improperly after delivery
• Opened or consumed items
• Wrong address / customer not reachable
• COD refusal

How refunds are issued

If approved:

• Prepaid orders → refunded back to original payment method
• COD orders → refunded via UPI

Contact

Email: customer.iredus@gmail.com
WhatsApp: +91 88262 27273