Refund policy

Iredus Aloo Chips — Refund & Replacement Policy

Last updated: 24.06.2026

Since we sell fresh, kettle-cooked food, we do not accept returns on opened packets as a matter of course. We do, however, happily offer replacements or refunds in the situations below — including for opened packets where there is a genuine quality issue.

Damaged in transit

If your order arrives damaged, crushed, or unsealed.

Wrong product received

If you receive a product different from what you ordered.

Quality issues

If there is a genuine quality issue with the chips themselves, you are covered even if the packet has been opened. Please reach out and our team will assess and resolve it for you with a replacement, refund, or complimentary packet as appropriate.

⏱ Timeframe to raise an issue

For damaged or wrong-product orders, please contact us within 24 hours of delivery. For quality issues, our complaints window is 5 days from delivery. Please include:

  • Order number
  • Photos / videos of the issue
  • A description of the problem

❌ Cases where we cannot offer refunds

  • Change of mind
  • Taste or seasoning preference
  • Product stored improperly after delivery
  • Opened or consumed items (except where there is a genuine quality issue, as above)
  • Wrong address / customer not reachable
  • COD refusal

How refunds are issued

If your request is approved, refunds may be issued as:

  • A coupon code of equivalent value, redeemable on any future order at any time; or
  • A refund to your original payment method (prepaid orders); or
  • A UPI refund (COD orders)

Contact

Email: customer.iredus@gmail.com
WhatsApp: +91 74280 40431